Every pair of Heel & Buckle shoes is handcrafted with precision and care. We take pride in our craftsmanship, and if something is not right, we want to make it right. This policy explains how exchanges, returns, and refunds work, and what you can expect from us at every step.

Quick Policy Overview

Policy AreaDetailsReturn Window7 Days from DeliveryRefund OptionsStore Credit (+₹300 Bonus) or Bank Refund on Full-Price OrdersExchange EligibilityUnworn, indoor trial only, original packaging intactNot EligibleCustom orders, accessories, exchange replacementsDefective Item ReportingWithin 48 Hours of Delivery Return Support Email {accounts@heelandbucleluxury.com} Customer Support Response Within 24 Working Hours

Exchange Policy

Before placing your order, please refer to the size chart included in the product images. Each size chart is specific to that style’s last shape and fit. We strongly recommend reviewing it carefully before ordering.

We accept size exchange requests within 7 days of delivery, subject to the conditions below.

Exchange Eligibility

To qualify for an exchange:

• The request must be raised within 7 days of delivery
• The product must be unworn and tried indoors only
• The item must be returned in original condition
• Original packaging must be intact, including:Shoe boxDust bagTagsInserts
• Clear photographs of the soles must be shared when requesting the exchange

Important Exchange Terms

• Exchanges are subject to stock availability
• If your size is unavailable, store credit for the full order value will be issued
• Once the returned product passes our quality check, the exchange pair will be dispatched within 2–3 working days
• Exchange replacements are final and cannot be exchanged or returned again

Returns & Refunds

At Heel & Buckle, we believe premium craftsmanship should come with complete peace of mind. That is why every eligible Heel & Buckle product is backed by our customer-first return policy.

If you are not satisfied with your purchase for any reason, you may request a return without lengthy explanations or complicated procedures.

What’s Covered?

You may request a return if:

• The product does not meet your expectations
• The fit or size is not right
• You are dissatisfied with the purchase
• You no longer wish to keep the product
• The comfort or style does not suit you

Simply contact our support team and we will guide you through the process.

Easy Return Process

1. Contact our customer support team
2. Share your Order ID and return request
3. Our team will guide you through the return process
4. Once the product is received and verified, the refund or store credit will be processed

Conditions We Cannot Accept

We reserve the right to decline returns or exchanges if the product:

• Shows signs of outdoor use or wear
• Has been damaged through misuse or improper care
• Is returned without original packaging or tags
• Is requested outside the 7-day return window
• Was received as an exchange replacement

If the return is rejected, the product will be shipped back to you at your expense.

Items Not Eligible for Return or Exchange

Custom & Made-to-Order Footwear

Custom products are specially made for you and therefore cannot be returned or exchanged once production begins.

Special-Order Sizes

Special shoe sizes customized as per customer request are not eligible for bank refunds.

Eligible options include:

• One-time size exchange
• Store credit

If reverse pickup is unavailable at your location, we reimburse up to ₹300 for courier costs.

Orders from Third-Party Platforms

Orders placed through platforms such as Amazon, Myntra, or other marketplaces are subject to the return policies of those respective platforms.

Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery.

Please share:

• An unboxing video
• Clear photographs of the issue

After verification, we will offer either:

• A free replacement, or
• A full refund

No deductions apply for defective or incorrectly shipped products.

Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch by emailing {official website address} with your Order ID.

After Dispatch

Once dispatched, orders fall under the standard return policy.

Custom Orders

Custom orders cannot be cancelled after design approval and payment confirmation.

Cancellation Refunds

• Store credit is issued within 24 hours
• Bank refunds are processed according to payment gateway timelines
• Applicable processing or restocking fees may apply
• If replacements and exchange are accepted, then It will get delivered to you within 5-7 working days

Address Changes

You may update your shipping address within 24 hours of placing the order by emailing {Heel & Buckle email address} with your Order ID.

Address changes cannot be accommodated after dispatch.

Return Timeline

StageTimelineReturn Request Review48–72 HoursReverse Pickup Arrangement1 Working DayTransit to Warehouse7–10 Working DaysQuality Check24–48 HoursStore Credit IssuedWithin 24 Hours of ApprovalBank Refund Initiated10–14 Working DaysRefund Reflected in AccountUp to 3 Weeks

Need Help?

For any exchange, return, or refund assistance, contact us at:

• Email: {accounts@heelandbucleluxury.com}

Our support team responds within 24 working hours.